GoSWAC.COM strives to insure that our customers receive only the highest quality service and merchandise. However we realize that you may need to return an item to us. To insure a credit for your returns, please do the following:
PLEASE INSPECT YOUR ORDER IMMEDIATELY UPON RECEIPT. WE WILL ACCEPT RETURN OF MANY ITEM'S) WITHIN 30 DAYS FROM DATE OF RECEIPT. WE WILL NOT ACCEPT RETURNS AFTER THIS AUTHORIZED RETURN PERIOD.
Call GoSWAC.COM at 1-888-846-2442 [M-F 9 a.m. to 5 p.m. MST] or email [email protected] for a RETURN AUTHORIZATION ("R.A") NUMBER. After 30 days, any problems you have with your equipment should be addressed directly to the manufacturer. Your return must be received within 15 days from the date the R.A.# is issued or it becomes invalid.
To assure that credit is issued, all items must be returned in ORIGINAL UNUSED condition. All warranty cards, product manuals, etc. must be in ORIGINAL, unaltered condition. If any of these components are missing we will not honor a refund. Do not tape or deface manufacturer's original (product) cartons. Cartons returned without UPC symbols will not be honored. If products sent to you were damaged, our shipper has insurance on damaged goods. Any damaged goods must be reported immediately to the shipper at time of delivery or within a 24 hour period. If product is obviously damaged at time of delivery, please refuse shipment.
GoSWAC.COM will not accept any returns in other than ORIGINAL condition.
ALL CHEMICAL MATERIAL (cleaners, compounds, paints, adhesives, etc) must be UNOPENED, UNUSED and in ORIGINAL condition. Once security caps have been removed or punctured, you can no longer legally ship them or return them. We will not honor return requests.
SHIPPING AND HANDLING FEES ARE NOT REFUNDABLE.
Pack all items to be returned in a sturdy shipping carton (you may use the original shipping carton if you wish). Print the "R.A." number on all 6 sides of the shipping carton. Ship returned items back by the most convenient means. We suggest you ship by an insurable method. Products not originally reported as damaged that arrive damaged, will not be credited. You would need to be compensated from the shipper as GoSWAC cannot offer a refund on the damaged goods. Please enclose a "copy" (keep original) of your sales receipt.
Exchanged merchandise cannot be returned for a second exchange or credit.
There are full refunds less freight, we will credit your credit card account.
Special Order merchandise is NOT returnable. Period.
GoSWAC.COM is not responsible for merchandise damaged by customer misuse or failure to follow instructions specified in the supplied owner's manual. This also includes instructions or precautions associated with the use or disposal of products as specified by their Safety Data Sheets(SDS).